Shipping & Returns

SHIPPING
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options, and shipping provider you choose. Depending on the shipping provider you choose, shipping date estimates will appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Orders are generally processed and shipped out in 24 hours. Occasionally orders will ship out in 3 to 4 days depending on weekends and holidays. The shipping provider you choose will not effect the order processing time. We always process all orders in the order that they are received, and we work very hard to get your order out to you as quickly as possible.

Element Vapes is required to obtain an adult signature on all shipments. That is why an additional charge of $2.35 will be charged at checkout.

Free Shipping
We offer a free shipping at Element Vapes for all domestic orders of $50 or more. Occasionally there are also coupon codes for free shipping. When a customer chooses free shipping we ship the least expensive method. Our system will pick the best method for us to use depending on cost. We do not offer free shipping or coupon codes for free shipping on international orders.

Element Vapes is required to obtain an adult signature on all shipments. That is why an additional charge of $2.35 will be charged at checkout.

Tracking orders
We fulfill and ship orders Monday through Friday except on holidays. Tracking numbers are usually sent to your email address within one business day after placing your order. Please check your spam folder for your tracking number.

APO, FPO, and International orders
Element Vapes will happily process and shipping out to APO and FPO addresses. Presently we are not processing and shipping out international orders.

RETURNS
On all unopened and unused hardware and assessories we will refund your purchace for up to 30 days from your date of purchase. Element Vapes cannot accept returns on e-liquid, used or opened cartomizers, liquid products, dyi liquid products, used RDA's and sub tanks, due to personal taste, hygiene, and U.S. health codes. If you have an issue with your order please fill out the returns form below, or call Customer Service at 316 978-9995. Element Vapes will take all issues into consideration and come to a fair resolution. For any purchases made at any of our retail locations please contact the store manager at the location you purchased from.

Return Instructions
Please be as detailed as possible about the reason for the return, and include your order number, address, full name, email, phone number (we will use your phone number to contact you if we do not receive a respond from your e-mail).

NOTE ALL SHIPPING COSTS ARE NOT REFUNDABLE. If purchased a product and received free shipping, the shipping cost for the returned products will be deducted from the refund. The shipping rates for most items we sell are weight-based. The weight of any can be found on its detail page.

All promotional item included in your original order must be returned for a full refund, the value of missing promotional items will be deducted from the refund.

We do not charge a 20% restocking fee if the original product is returned in brand new condition, in the original unopened package, and with all the accessories; or if the product your are returning is defective.

 

Online Payments



WARNING: Our products contain nicotine, a poisonous and addictive substance. Our products are only intended for adults of legal smoking and vaping age in their relevant jurisdiction. Our products are not intended for non-smokers, children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes or taking medicine for depression or asthma, or who otherwise may be sensitive to nicotine. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. Nicotine is addictive and habit forming, and it is toxic by inhalation, in contact with the skin, or if swallowed. Ingestion of the non-vaporized concentrated e-liquid ingredients can be poisonous. Our products are not smoking cessation products and have not been tested or guaranteed as such. Our products have not been evaluated by the Food and Drug Administration nor is it intended to treat, mitigate, prevent, or cure any disease or condition. For their protection, please keep out of reach of children and pets.